Terms and Conditions

Terms:

  • On-line Store – the website, where the Buyer can see the Goods offered by the Seller, their descriptions and prices, select a specific product, payment and delivery method and place an Order for distance selling.
  • Website – the totality of web pages, information data posted on the Internet at: www.nordictemptations.com. Nordic Temptations SAS is the owner and administrator of the Website.
  • Seller – Nordic Temptations SAS, 25 Rue Vauban, 06600 Antibes, France. Siren 792 597 478 RCS Antibes, VAT: FR18 792 597 478
  • Buyer – the capable natural or legal person, who has placed an Order on the Website www.nordictemptations.com, or specified in the Order as the buyer of the Goods.
  • Recipent – the person and adress who has been mentioned on the Shopping Cart -page as the recipent of the Goods
  • The Seller and the Buyer are jointly referred to as the Parties and severally as the party.
  • Goods – a range of products offered for sale in the On-line Store.
  • Order – a duly prepared and paid for Buyer’s request for purchase and delivery to the address specified in the order form of the Goods selected in the Online Store.
  • Buyer’s Shopping Cart – a page on the Seller’s Website, where the Buyer can see selected Goods as a list, change their quantity, delete a single item or all the selected items from the list.
  • Delivery Service – a third party providing delivery services for the Buyer’s Orders based on an agreement concluded with the Seller.
  • The Total Order Value – the cost of ordered products plus shipping cost.

1. General

1.1. These terms and conditions supercede all terms and conditions and apply to the sale and supply of goods by Nordic Temptations SAS, 25 Rue Vauban, 06600 Antibes (“the Seller”) to the Customer (“Buyer”) and no other terms shall apply.

1.2. Each Party guarantees the other party that it has the necessary legal capacity and capacity to act, as well as all the rights and authorizations necessary and sufficient for the conclusion and performance of the retail purchase agreement.

1.3. The Seller reserves the right at its sole discretion to amend these Terms and Conditions at any time. Such changes will appear on the relevant web page without written notice being given.

1.4. The Buyer agrees to these Terms and Conditions by pressing “Confirm Order” at the initial stage of placing an Order on the Website.

1.5. The offer to conclude an agreement shall be valid for unlimited period of time (if the Goods are available). The offers being part of valid promotions are limited by their period of validity.

2. Signing Up

2.1. To place an Order, the Buyer should complete the “Order Form” on the Website by stating full name, postal address, mobile phone number, e-mail and select a username and a password.

2.2. The Buyer ordering on behalf of a company guarantees that he/she is properly authorized to order the respective list of products and the company agrees to these Terms and Conditions.

2.3. The Seller shall not be liable for accuracy and correctness of the information provided by the Buyer, when signing up and completing the order form.

2.4. The Buyer undertakes all responsibility for all the actions in his/her account, and is fully liable for account password security.

3. Privacy policy

3.1. Tthe Privacy Policy of Nordic Temptations on-line store are published on our Website, see “Privacy Policy” page.

4. Obligations of the Buyer

4.1. Be at least 18 years of age

4.2. When placing an order, use authentic information: full name, phone number, postal address, e-mail, both for the Buyer as well as for the Recipent

4.3. Use a valid bank (credit/debit) card

4.4. The Buyer undertakes all responsibility for all the actions in his/her account and using his/her password, and is fully liable for his/her password security.

5. Placement, processing and payment of an order

5.1. When placing an order, the Buyer confirms that he/she has read the Terms and Condition of Sale of Goods in Nordic Temptations On-line Store and provides the Seller with authentic information (full name, postal address, phone number and email address), which is necessary to place and ship his/her Order.

5.2. The Seller shall prepare and dispatch the ordered Goods only after the receipt of a payment.

5.3. If the Order has been placed and it turns out that the necessary quantity of the ordered product is not available in the Seller’s warehouse, the Seller is obligated to inform the Buyer thereof in writing (by email) or telephone. The Buyer may agree to accept the product in the quantity available from the Seller or remove this product item from the Order.

5.4. The information materials provided on the Website are for reference only and may not always fully provide true information about the properties and characteristics of the product, including its color, size and shape. Therefore, if the Buyer has any doubts about the properties and characteristics of any product, we recommend contacting the customer service.

5.5. Buyer can pay for your order using any of the methods offered on the On-line Store website:

  • PayPal
  • Google Pay & Apple Pay
  • Credit and Debit card payments (Visa/Visa Electron, MasterCard, Amex, Diners Club etc.)
  • Bank transfer/invoice service (We will deduct VAT for you if you are a legal entity registered within the EU with a valid VAT payer’s number)

5.6. The payment is confirmed and a purchase agreement is deemed to be concluded as soon as the money arrives in the Seller’s bank account.

6. Prices, taxes and import duties

6.1. All the prices of goods and services on the Website are indicated in EUR and are valid at the time of the order.

6.2. All the prices are gross prices and include French VAT (value added tax) but exclude delivery costs, which will be added to the total amount on the check-out page

6.3. Orders for delivery outside France may be subject to customs brokerage fees, import duties, and taxes after the shipment
reaches the destination country. All additional charges are the responsibility of the Buyer.

7. Delivery

7.1. The Seller offers various delivery options depending on the destination country and volume of the Order. See the full list of delivery options here.

7.2. The delivery costs of each Order are calculated individually based on its weigh by volume (1 m3 = 250 kg), destination country and delivery method and is specified at the initial stage of ordering after you select your destination country.

7.3. The Seller shall be liable to use all its efforts to comply with the delivery soonest possible, however, delays due to unexpected circumstances (unfavorable weather conditions, technical failures, strikes, etc.) out of control of the Seller are permissible.

7.4. The Seller is not responsible for delays out of their control. If the supply of the products is delayed by an event outside Sellers control you will be contacted as soon as possible and the Supplier will take steps to minimise the effect of the delay.

7.5. The delivered Goods shall be transferred to the Buyer at his/her place of residence or other specified address, and if the Buyer is not present – to any person, who presents a receipt or other document confirming the conclusion of the agreement or placement of the Goods order.

7.6. If the recipent of the Goods is not at home when the Goods are delivered, if no one is available at the address to take delivery and the products cannot be posted through your letterbox, a note will be left by the courier informing you of how to rearrange delivery or collect the products from a local depot. If the parcel contains perishable products and it cannot be delivered because the recipient is not present, responsibility for the content passes to the Buyer

7.7. If the Buyer has asked to collect the Goods from Sellers premises, it can be done from 25 rue Vauban, 06600 Antibes, at any time during opening hours as displayed on the website within 3 days from the agreed pick-up day.

7.8. If you the Goods are not collected from the Seller or if, after a failed delivery, the Buyer does not re-arrange delivery or collect them from a delivery depot the Buyer will contacted for further instructions and may be charged for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.9. The risk of accidental destruction or accidental damage of the Goods shall pass to the Buyer, when the Goods is transferred to him/her and the Buyer signs in the documents confirming its delivery.

7.10. Upon the receipt of the product, the Buyer shall have a duty to inspect the appearance, quality of the product and contents of delivery.

7.11. In case of objections about the packaging, the Buyer may refuse to accept the product. In this case, the delivery manager does not transfer the product, offers to open the packaging and to visually inspect the product. A report on damages or other faults shall be drawn up during the inspection of the product. Finally, the Buyer may take the product or refuse to accept it.

7.12. The Buyer shall confirm with his/her signature in the Order form that he/she has no objections about the range, quantity, appearance of the product, contents of delivery. After the product has been accepted by the Buyer, the Seller shall not accept objections about the range, quantity, appearance of the product, contents of delivery.

7.13. The agreement is considered to be performed by the Seller, when the Buyer has received the Order.

7.14. The Seller shall not be liable for the delivery of the Order, if the Buyer selected and paid for the delivery method, which does not include the use of a tracking system.

8. Returns policy

8.1. The Buyer is entitled to return most new, unopened items within 30 days of delivery for a full refund. The Seller  will also pay the return shipping costs if the return is a result of Sellers error. (the received Goods are incorrect or defective etc.) In case of a possible return, the Buyer must contact the Seller first.

8.2. Return of a goods of proper quality.

8.2.1. Return of a product of proper quality is possible, if the product has not been used, kept its end-user performance, as well as there is a document confirming the fact and conditions of purchase of the specified product.

8.2.2. When the Buyer returns any product, the Seller shall reimburse the cost of the returned product less the Seller’s expenses on delivery of the product returned by the Buyer.

8.2.3. A product of proper quality is replaced, if the product has not been used, has its consumer attributes, end-user performance, seals, factory labels, as well as the sales slip or delivery note, which was issued to the Buyer with the sold product. A product of proper quality can be replaced only by cancelling the order and placing a new Order based on an agreement between the Seller or the Buyer.

8.2.4. If the Seller has no equivalent products on sale at the time of the request, the Buyer may refuse to fulfill the purchase agreement and to request that the amount paid for the product is returned. The Seller must return the amount paid for the returned product within 14 days of the arrival of the returned product. The Buyer shall be returned the amount paid for the returned product less the expenses actually spent by the Seller when putting together and delivering the product to the Buyer.

8.2.5. Food product(s) of proper quality is not subject to replacement, refusal or return.

8.3. Return of a goods of improper quality.

8.3.1. When the Buyer finds a manufacturing defect in a product, the Buyer may at his/her discretion:

  • Terminate the agreement and receive the amount paid for the product from the Seller. At the Seller’s request and at its expense the Buyer shall return the product with a manufacturing defect.
  • A proportional reduction of the cost of the product.
  • A replacement with a product of proper quality of the same brand (model, article number) or with the same product of other brand (model) with a relevant recalculation of the purchase price.

8.3.2. Due to the specific character of a distance selling, a product may be replaced only by returning the product of improper quality and placing a new order for the same product.

8.3.3. A product of improper quality is replaced or returned, if the product has not been used, has consumer attributes, end-user performance, seals, factory labels, as well as the sales slip (delivery note), which was issued to the Buyer with the sold product.

9. Refusal from ordered goods

9.1. The Buyer may refuse from the ordered product(s) without indicating the cause thereof within 24 hours of receiving a confirmation of the Order, if the Order has not been sent to the Delivery Service. In case of refusing ordered product(s), the Seller will return the cost of the product(s) and delivery to the buyer, deducting cost of the Order cancellation witch is 25% of the total order value.

9.2. Any Order returned due to the Buyer’s fault, i.e. wrong delivery address, Buyer’s failure to appear or perform other necessary actions to accept the product, will be treated by the Seller as the Buyer’s refusal from the performance of this agreement. In case of refusing to perform an agreement, the Seller will return the cost of the product(s) and delivery to the Buyer, deducting the Seller’s return and order processing expenses of 50% of the total order value.

10. Sellers rights to end the contract

10.1 The Seller may end the contract if the Buyer breaks it if

(a) the Buyer does not make any payment when it is due and still dos not within 7 days of a reminder that payment is due;
(b) the Buyer does not, within a reasonable time of Seller asking for it, provide with information that is necessary to provide the products; or
(c) the Buyer does not, within a reasonable time, allow the Seller to deliver the products or collect them from the Seller.

10.2 The Buyer must compensate the Seller if the contract is broken. If the Seller ends the contract in the situations set out in clause 10.1 any money that is paid in advance for products that are not provided is refunded but reasonable compensation for the net costs incurred as a result of the Buyer breaking the contract may deducted.

11. Intellectual property

11.1. All the text and images on the Website are the property of the Seller and/or its contractors and may not be used by anyone without a proper written permission of copyright owners.

12. Sellers responsibility for loss or damage

12.1. Seller does not exclude or limit in any way the liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products.

12.2. Seller ise not liable for business losses. If the Goods are used for any commercial, business or re-sale purpose the Seller has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. Other provisions

13.1. The relationship between the Buyer and the Seller shall be governed by applicable French legislation and they submit exclusively to the jurisdiction of courts of France

13.2. In case of questions and claims by the Buyer, he/she should contact the Seller by e-mail or telephone. The parties will attempt to resolve any disputes through negotiations. When the parties are unable to reach an agreement, the dispute will be transferred for consideration to a court according to applicable legislation of France.

13.3. If a court invalidates any provision of these Terms and Conditions, this act does not invalidate the rest of these Terms and Conditions.

Last updated August 2022